YOUR QUESTIONS ANSWERED
WHAT IS FAR-INFRARED HEAT?
Far-Infrared Heat is the invisible part of the Sun’s spectrum, not to be confused with ultraviolet light which may damage your skin. The human body can easily absorb far-infrared heat because of its deep penetrating ability. Studies have shown that far infrared waves can actually penetrate deep into muscular tissue and ligaments. The thermal effect within the deep layers of tissues causes blood vessels in capillaries to dilate which improves blood circulation and promotes health and wellness.
HOW OFTEN SHOULD I USE THE HEATING MASK?
We recommend wearing the mask every day for a minimum of 20 mins for the best results.
You may wear this mask as often as possible in your normal daily schedule, in your home, in the office, or even while catching a nap!
WHEN SHOULD I FEEL RESULTS?
Many people experience immediate relief from dry eye symptoms. Some require several days of regular use to begin to feel the benefits. The results vary and will depend upon your underlying condition and how often you use your MiBo Heating Mask. To get the quickest results and greatest benefits, use your mask in conjunction with the MiBo Themoflo at your local vision clinic.
WHAT IF I DON’T FEEL ANYTHING WHEN USING THE FAR INFRARED HEATING PAD?
Double-check that all connections are made and the mask is on. Remember this is not an old-fashioned “microwave” heating pad.
Sometimes misunderstood, The MiBo Heating Mask does not work like a conventional heating pad. The FIR heat from the pad is activated by your own body. It does not heat the ambient air surrounding the pad, so it will only feel warm (approximately 108 F) to your touch, even though the heat sensor might indicate high. This allows the pad to get to the optimal heat yet not burn the individual as other compresses might.
WHAT IS THE RETURN POLICY?
MiBo + Dry Eye Products offers a 1-year limited warranty to those who purchase and fill out the warranty card for the MiBo Heating Mask.
More information about the 1-year limited warranty can be found on "Our Products" page.
If you are having issues with a product you purchased, please contact our customer support to receive a refund or a replacement.